“Just a note, Jenna has been AWESOME. Couldn’t have delivered the last 3 trucks to Costco without her. Especially with a rejected truck, finding a rework facility, getting the product reworked, and delivered back within 24 hours. Had to share my appreciation with you. Hope all is well.”
– Customer feedback sent directly to our CEO
“I just wanted to reach out and let you know how great Brad has been to us here! I know you have a team working our deliveries, but Brad specifically communicates so effectively with us and it is greatly appreciated. You guys did good when you picked him. I hope you both are staying safe during COVID-19-magedeon! Stay inside!”
– A note from a happy client after LiVe resolved customer issues
“Thank you, we all make a great team! I look forward to increasing my trucking business and partnering more load with you.”
– A client who appreciated LiVe’s pre-planning and assistance with moving them to a larger facility (the job required trailers dropped and transferred, moving 22 loads over a single weekend)
“Sounds great to me. Thank you Brad! You have been extremely helpful and good to us. Thank you.”
When plans fall through, as they so often do in this industry, LiVe’s team steps up to the plate.
Recently, LiVe was contacted by a potential client whose previous contracted provider could no longer deliver. The request, which came through at 9:00 PM, was for a series of next-day deliveries, including three stop deliveries from North to South Carolina.
With only hours to prepare, LiVe’s team of dedicated industry veterans set to work arranging the transportation. The next morning, however, a second request came through: 27 more deliveries were needed. Only a few hours after that, the client came back with yet another request – an additional 46 same-day and next-day deliveries in Texas. While the task may have seemed daunting to some, the LiVe team lives for a challenge.
All loads required a box truck with lift gates for complicated inside deliveries. LiVe assisted the new client in arranging the logistics, satisfying all 76 of their customers within hours; customers who would have otherwise not received their deliveries.
Despite the last-minute nature of the requests and the lack of front-end visibility, LiVe was able to help a company in need and, in the process, earn a new, loyal client.